Cancellation policy
Mediniva Lymph Drainage Softgels can be bought once or as a subscription ("Subscribe & save 20%"). This policy explains how the subscription works and how to change or cancel it.
1. How the subscription works
- You receive the bundle you chose (1, 3 or 5 pouches) automatically every 4 weeks.
- Each delivery costs 20% less than the one-time price. The subscription price and the delivery frequency are shown on the product page, in your cart and in the order summary before you pay.
- Your first delivery is charged when you place your order. Each following delivery is charged automatically every 4 weeks to the payment method you used at checkout.
- Your payment details are stored securely by our payment provider. We never see your full card number.
- There is no minimum commitment: you can stop after the first delivery.
2. Changing or cancelling your subscription
You can cancel, pause, skip a delivery or change your subscription anytime up to the day before your next billing date:
- in your customer account: sign in with the email you used to order (the link is also in your order confirmation email), then open "Subscriptions";
- or by email at contact@mediniva.com with your name and order number. We handle your request within 24 business hours.
A cancellation stops all future charges. Deliveries already charged are shipped as planned.
3. Price changes and failed payments
If the price of your subscription changes, we will tell you by email before your next billing date, and you can cancel before it applies. If a renewal payment fails, we will let you know by email so you can update your payment method; the subscription may be paused until payment goes through.
4. Guarantee and refunds
Your first order is covered by our 30-day money-back guarantee. If you were charged for a renewal you did not want, email us at contact@mediniva.com: we will look at your request with you. Full details are in our refund policy.
Last updated: September 22, 2026